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Golden Lion Casino Review
While not the most important thing, I must take a moment to admire the creativity. I am in awe of the design and innovation put into the creation of the Golden Lion Casino website. The designers really took advantage of those gold nuances and featured the king of the jungle on every page. The logo is also unique and stands out in the centre of the home bar. You will spot some glimmering lights here and there that, without you noticing, enhance the overall welcoming vibe of Golden Lion Casino.
Technicality-wise, the online gambling operator has made all of its services easily accessible on all portable devices and operating systems. Be it a smartphone or an iPhone, a Windows phone, a Blackberry or an iPad, your device of choice will support GLC's services. There is even a download version if you prefer playing that way.
On its website, Golden Lion Casino states that it 'accepts players from all over the world, as long as they are 18 (eighteen) years old or older'. However, due to certain laws and restrictions, a number of countries will not allow its residents to take part in online gambling.
Restricted countries: Anguilla, Netherlands Antilles, Antarctica, Aland Islands, Azerbaijan, Bouvet Island, British Virgin Islands, Canada, Curacao, Western Sahara, Alderney, South Georgia And The South Sandwich Islands, Israel, India, British Indian Ocean Territory, Kahnawake, Cayman Islands, Poland, Palestine, Romania, Syrian Arab Republic, Tokelau, Ukraine, Wallis And Futuna, Samoa, Zambia, and Zimbabwe
Supported languages: English, French
Overall rating: 8.6/10
Pros:
Live Chat, phone and email support available 24/7
SSL secured
Hundreds of games from acclaimed providers
Amazing design
Instant play, download and mobile gaming
Bitcoin accepted
USA players welcome
No deposit bonus
Cons:
Weekly withdrawal limit 2,000 USD
No live dealer games
One licence only
Software and Games (rating: 9/10)
Golden Lion Casino has a catalogue of games packed with hundreds of top-notch games and fan favourites. There are well over 300 titles in the library, coming from a trio of online content suppliers. The trinity Golden Lion Casino has crowned as its providers are Rival Powered, Betsoft and Vivo Gaming. And as Rival's motto goes, 'Let the games begin!' The wonderful lobby is rich in diverse content: slots, iSlots, table games, jackpots, video poker and specialty games. In the following lines, I will be discussing each of the above.
First of all, I would like to point that all three are famed names in the industry. They have also won multiple awards in their decades-long histories. Betsoft, for instance, scooped the Best Gaming Provider at Malta Gaming Awards 2018. And Golden Lion Casino is fully available on mobile, so you know what I mean.
Slots are the most numerous category on the premises, but more on that in the text that follows. For now, let's focus on other games.
Table games are the second hottest game at Golden Lion Casino. There is a total of 10 table game titles for now, which could do with some expansion, but satisfy our needs for now. Why do I say that? It is purely because GLC has catered for absolutely all of the classics. In its chambers you get to play on Baccarat, Blackjack, Craps, Poker and Roulette, which are a must, but also on modern variants like Let It Ride, Pai Gow Poker, Red Dog, War (Casino Battle) and the multi-hand Blackjack variation. Roulette can be played in the American and European forms.
A lucky number of 7 is how many video pokers you can play on at Golden Lion Casino. The assortment encompasses Aces & Faces, Deuces and Joker, Deuces Wild, Double Joker, Jacks or Better, Joker Poker, and Tens or Better. I would like to see a couple of more present, but these will do for now, and I am quite chuffed with the diapason as it is.
If you are into the lottery, you will find yourself a new home in the 'Specialty Games' department. The traditional Keno and Keno Vegas Jackpot can be found there, as well as quite a few Bingo titles. Other treats include Tiki Treasure, Pirate's Pillage, Sudoku Box Game, Gunslinger's Gold and Cavalier Cash. Just to give you an idea of what you can expect from GLC.
There is the 'Recent Winners Board' on the homepage, in which you will find your name once you have fathomed some chunky winnings. The progressives are quite bulky at this online casino, so I doubt it will take you long to get on the list. All games in each individual division are categorised in alphabetical order, for your convenience. For now, at Golden Live Casino you cannot play on live dealer games, as the operator currently does not have any. I fervently hope the casino will work on this, as I really miss this section.
Slots (rating: 8/10)
As for the star of the casino, hold onto your seats. An ample selection of classic and video slots is at your disposal at Golden Lion Casino. There is no built-in search tool, but the games are neatly organised, so I am sure you will have no difficulty finding what you are after. GLC truly made sure to shower you in themes. Travel through time with the So 80's slot, or live your childhood fantasies with the World of Oz. Seasonal gems are also there - Snow Wonder and Winter Wonders, for example. Genres like underwater, horror, action, romance and thriller are just a click away from you! Other hot titles at GLC include Jenny Nevada And The Diamond Temple, Gushers Gold and For Love and Money.
Quite a treat are Rival's trademark iSlots. If this is your first time coming across the manufacturer, read on to learn more, but if you have been a Rival fan for quite some time now, you may skip this paragraph. Namely, the iSlots category includes all progressive-themed slots created by Rival Powered. What makes them special is their storyline. As the game goes on, the story unfolds and reveals hidden features. The plot unfolds and you get to unlock a diversity of new screens and symbols to win bonuses and prizes. Much like a video game, once you get tired or bored (the latter is not likely), you get to pause the game and pick up where you left it the next time you feel like it.
If you are in the mood for massive wins, click on the Jackpot department and you will find your name in the headlines in no time! Ultra immersive, action-packed and adrenaline-charged progressives will blow your mind. GLC offers the likes of Major Moolah, Money Magic, One Million Reels and Strike Gold.
The only thing I dislike about the slot collection, or rather the way the casino handles the category is the fact that new releases will not be available immediately. The online casino does update the lobby quite frequently, but you will have to wait for certain launches to be available a couple of weeks after they saw the light of day.
Welcome Bonus and Ongoing Promotions (rating: 9/10)
Just as you visit the Golden Lion Casino's homepage for the first time, you will have a revelation. An alluring, masked brunette will welcome you to the world of this royal online casino. She will offer you a generous 20 USD of no deposit bonus! All you should do is use the code ROYAL20 and the bonus is yours!
To welcome you in their pride, as they put it on the website, GLC will offer you a bunch of other welcome bonuses as well. There are three codes for you to choose from. The first one is LIONESS25, which will earn you up to 250% for a deposit of at least 25 USD. The second one will require of you to wager at least 25 with the code LIONKING300, and thanks to it you will receive up to 300% bonus! Lastly, use the code TIGER125 to get up 125% match for deposits over 25 USD!
In addition, as an existing customer you get to revel in armies of monthly promo deals and slot tournaments held on a regular basis, all found under 'Promotions'.
As far as the regulations that regard bonuses go, bonuses may only be claimed on deposits that have not been played yet. All information concerning your account's bonus status you can find under the 'Cashier' section on your profile. Golden Lion Casino strenuously advises that you should use the coupon before you make your deposit to enjoy the desired benefits.
In case you were wondering how you can become a VIP member and enjoy a litany of other exclusive offers, I've got you. Once you have been gambling with Golden Lion Casino for a while, and have made a fair share of deposits, you will likely find yourself deserving of that fancy VIP title. What you ought to do at that point is a request that your account should be reviewed for an upgrade. You can submit your request to VIP@goldenlion-support.com.
Deposits and Withdrawals (rating: 8/10)
Deposits and withdrawals are fairly quick at GLC. After all the documentation approval, you will get your winnings on your account in a couple of days, depending on the method you went for. The minimal amount to wager at GLC is 25 USD and the minimum withdrawal is 100 USD. Regarding the currencies, Golden Lion Casino opted for the three most popular ones - Euros, British pounds sterling and American dollars. The cashout limit per week stops at 2,000 USD, making it an 8,000 USD every 30 days, which is a small number compared to many other online casinos. I would have the bar set slightly higher.
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The payment options at GLC include a variety of electronic money wallets, credit and debit cards, online banking and bank wire transfers. The ewallets at hand include Neteller, Skrill, and Paysafe Card, whilst the cards at your disposal are Visa and MasterCard. The cryptocurrency Bitcoin is also an option, which is why I give Golden Lion Casino one of the highest marks on the scale.
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Licensing and Security (rating: 8/10)
You have come this far and read all of these dazzling things I had to say about Golden Lion Casino, and now you see 8 out of 10 for licensing. Hang around and give me a second; I am going to explain myself. To get 10 out of 10 from me, an online casino has to have an excellent ratio of all things I deem vital when operating. The first and foremost must be the licence(s). What I like to see and I think most of you do too, are at least a couple of licences. Golden Lion Casino, as you might have noticed so far, possesses only one. So that is half a markdown. Although relatively new and running for a bit over two years now, the online gambling firm has had enough time to try and obtain at least another one. Unwise usage of time has earned them an addition minus 0.5 points from me.
Next up is the regulatory body, i.e. the jurisdiction that monitors and checks the operating of the online casino. We are all well acquainted with the works of the UK Gambling Commission (UKGC) and Malta Gaming Authority (MGA), the two of the biggest names among licence-givers, and when we see an online casino regulated by one or both of the two, we know the casino is playing no games. The two authorities have an unrivalled reputation in the iGaming circles and will not offer their licences to just any online gaming firm that decides to launch out of the blue. When you as an online casino own their licences, you know you have made it. And those who do not own them yet, are the ones who yearn them every single day. I am sad to say it, but Golden Lion Casino belongs to this latter group. At least for the time being.
Golden Lion Casino is licensed and operated in Curacao, a well-known name among online casinos. It is a reputable organisation whose licence is a recognised one, but also owned by some questionable online casinos. Hang on, I am definitely not saying Golden Lion Casino is one of them, quite the contrary. What I am saying is that in the sea of casinos that own this licence it can be hard to distinguish the good from the rogue ones. From my point of view, Golden Lion Casino is a fantastic and reliable place to gamble online, but it does need some work. For broader audiences to recognise its quality and trustworthiness, Golden Lion Casino would have to obtain at least another licence. This would certainly make it stand out. And in my humble opinion, it wholeheartedly deserves it. There is a plethora of online casinos operating under several regulatory bodies that have less to offer than Golden Lion Casino, and it is a pity. So let's say this is one important bit to work on. Everything else can be turned a deaf ear to, but this one thing is simply a priority.
Now let's flick through why Golden Lion Casino could never get a mark lower than 8 from me. All the games Golden Lion Casino has to offer are 100% and probably fair. The online gambling establishment utilises the services of the Random Number Generator (RNG) that ensure genuinely fair and random outcomes in all games, regardless of which category the game belongs to. What is more, the eminent Gaming Laboratories International (GLI) certifies the RNG used by the casino's software and not everyone can boast this.
Furthermore, all data travelling from your PC or mobile phone to the online casino's database is fully protected by the latest SSL (Secure Socket Layer) encryption. Trust me, you will not have to double check anything - Golden Lion Casino does it all for you. Rest assured as you type in your sensitive data and click on 'Register', as it is all safely stored where no cyber thief or any intruder could get a hold of it. Speaking of which, when making grand transactions (I am talking thousands of dollars), you will be asked to verify and confirm your identity by providing your ID card, passport or driving licence, and filling out the withdrawal request form. This way no one else but you could ever have access to your winnings and hard earned money.
All in all, an 8 is still a big mark, please bear that in mind. Anything above 6 is close to exceptional in my book, but the competition is tough, and you have to really deserve that tenner.
Customer Support (rating: 9/10)
One of the first things I look to tick off of my checklist when grading the customer service are the languages. Providing quality customer support, in general, is a must if you want to be considered a trustworthy and above the average online casino, but catering to the needs of international players is just as important. That is why Golden Lion Casino recruits bilingual agents only. The people you will chat with are fluent in both English and French so you can have your pick if you speak more than one language yourself. Not only is the site translated to French from the original version in English, but absolutely all support options are available in the two languages.
The Live Chat facility can be found in two places - in the left-hand corner on the top of every page on the website, and in the lower left corner as well, where the chat box will be displayed. To access the engine you have to provide a valid email address. They at Golden Lion Casino claim this is for your own and other clients' safety, but personally, I prefer it when the casino allows me to ask questions when I am not a customer yet. If you do not mind this, then go on and do your thing. Once you have typed in your email address you will be given access to live support and you will be enabled to place your enquiry. If you want to chat in French, write your question in French, as there is no manual language option to pick; they will catch your drift. The same goes for English. In just a few seconds one of the team members will get back to you and reply in the language of your choice. They are quite quick, I will give them that. I got a speedy and concise reply in no time. I definitely prefer the Live Chat at Golden Lion Casino above all other options.
Secondly, I checked the efficiency of the email support. I set up a lengthily written enquiry and wanted to investigate how fast and helpful they will be through the written correspondence of this type. I got a reply within 3 hours, which was fine with me as the matter was not urgent. Anyway, if it had been, I would have utilised the Live Chat. After checking a couple of more time, I have deduced that the average reply time for Golden Lion Casino email support was 2 hours. I find this more than decent.
Now, depending on the nature of your question, there would a few more different email addresses that you might need (as shown with the VIP one), so address to the customer support desk to check which one is the right one for you.
Next up was the phone support. Often an overlooked option and even more frequently entirely excluded from a certain online casino, this assistance gadget is a favourite of many a player. The direct line phone number is displayed on the top of the page next to the fabulous logo.
I gave a call to + 1 888 959 44 28 and was welcomed by a talkative and friendly team rep. I had a feeling I was talking to a friend of mine.
You will be asked to give the basic information such as your name and any additional details that might help the agent resolve your issue. If speaking is your strong suit, then definitely go for the phone support. If you feel comfortable expressing your problems vocally, then articulate your issues via the phone and you will have them resolved in a heartbeat.
I also had a quick look at the FAQ list spotted on the bottom of each page, and what I can tell you is that it is thorough, straight-forward and to the point. I don't know about you, but at times I find myself wondering about some basic things, which I am quite certain someone has asked about before, so I like to take a look at this list to see if I was right. And usually, I am. The Golden Lion Casino agents sure compiled a comprehensive collection of questions and answers to make sure our gambling experience is as smooth as it gets.
Golden Lion Casino is going to get one mark down for its support for the sole reason of not being as inclusive as it could be. Why would not a considering client be allowed to get to know the team behind the casino before joining? I find that it is only fair. One might have a question or two before committing to sharing their personal information with a site. It is only logical to me. However, once you have become a client to this online gambling venue, you get to enjoy a welcoming and wholesome vibe from the outset and throughout.
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Thanks to the hard work and commitment of the team reps, the casino will not get a mark lower than 9 but will be denied of the best mark on the scale.
Conclusion
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Having talked about GLC in depth, I can conclude with but a few words. Its impeccable design makes the casino very easy to remember. The dedication and game offering are on point, but several things would have to be improved to be among the best in the game. First of all, I would love to see a manual search engine, which would make the search in so much easier. I also wish to see the library updated more often. Imagine if we could play on Faerie Spells by Betsoft or King Winalot by Rival just now! That said, I hope to see this Blue Media-owned online casino roar in the times to come!